Bonkers Dude Return Policy & Quality Guarantee

Bonkers Dude Return Policy & Quality Guarantee

At Bonkers Dude, we are committed to delivering high-quality products that inspire and motivate. We take pride in ensuring our items meet our standards. However, if for any reason you’re not fully satisfied, please review our return and replacement policies below.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please reach out to us within 14 days of delivery. Send an email to support@bonkersdude.com with the following information:

  • Your order number
  • Photos of the item showing the issue
  • A brief description of the issue

Our team will review your request and arrange for a replacement or refund where appropriate.

2. Change of Mind

As each product is custom-made upon ordering, we cannot accept returns or offer refunds if you change your mind. Please double-check all product details, sizes, and designs before confirming your purchase.

3. Replacement and Refund Eligibility

We are committed to quality and customer satisfaction. Replacements or refunds may be issued in the following cases:

  • The product is damaged or defective upon arrival.
  • The product does not match the description or specifications you selected.
  • The incorrect product was shipped.

4. How to Initiate a Return or Replacement

To begin a return or replacement process, please email us at support@bonkersdude.com within 14 days of receiving your order. Include your order number and any supporting photos or documentation of the issue.

5. Processing Time

Once your return or replacement request is approved, we will initiate the appropriate action within 3-5 business days. Refunds will be credited to your original form of payment.

6. Exclusions and Limitations

  • Returns or replacements will not be accepted for issues caused by normal wear and tear or misuse.
  • If a product is deemed ineligible for a refund or replacement, we will notify you by email.

Our Quality Guarantee

At Bonkers Dude, your satisfaction is important to us. If there are any issues with the quality of our products, please contact us, and we will address your concerns with our quality commitment in mind.

Thank you for choosing Bonkers Dude. We’re here to bring positivity to your life and ensure a great experience with our products.